Legal Futures has an article on Winmark's Latest Looking Glass Report (extract below). The commentary on the Report suggests that firms may be being complacent about ABSs. Whilst no doubt there is an element of this, we also need to bear in mind that the legal services market is in fact a multiplicity of markets. In some markets ABSs will dominate. Arguably this has already happend in Claimant personal injury. Other markets will be untouched for the foreseeable future. So some firms may be being complacent. Others may simply understand their market.